Senior Account Manager

New Providence, NJ

Post Date: 09/13/2017 Job ID: 7693 Industry: Admin


The Senior Account Manager is responsible for ensuring client loyalty by working collaboratively with customers to ensure a successful business partnership The Company. Through project management and collaboration, this position is responsible for the day-to-day activities in support of assigned clients with a focus on exemplary service and delivery of contracted business.


    • Understands client s needs, helps identify and resolve issues, builds and maintains positive client relations.

    • Serves as the client s contact for their assigned brand(s), home office, and/or business unit

    • Develops and delivers client reports and reviews with Director/VP, Account Management as appropriate

    • Leads meetings with assigned client(s)

    • Manages and delivers consistently on commitments and results which are based on client and management expectations

    • Identifies growth opportunities with current client

    • Provides liaison with Operations, Finance and IT department to meet client s needs

    • Primarily works without direction, however, direction may be provided based on complexity of client or project

    • Facilitates projects from sale to delivery within budget and time line requirements in an efficient and effective manner

    • Leads project team meetings with operations/IT to review the status of all areas of the projects

    • Establishes and maintains effective relationships with clients resulting in trust and respect

    • Develops forecasts, reports and communications effectively with a high level of accuracy and oversees invoicing

    • Utilizes resources effectively and efficiently to successfully manage multiple activities

    • Facilitates project reconciliation and customer requests

    • Incorporates effective process management through ability to recognize needed improvements and focus on what s important

    • Develops and delivers effective and professional formal and informal presentations to a variety of audiences

    • Recognizes limitations and engages others when the need arises in support of the client

    • Ensures compliance with the company and client processes and procedures

    • Proactively seeks the opportunities for skill development and displays the ability to rapidly acquire knowledge in various areas including technology and industry

    • Incorporates customer focus in all areas of responsibility


    • B.S. Or B.A. Degree or equivalent business experience

    • Minimum of 3 - 4 years of related client service/account management experience

    • Minimum of 2 years of supervisory experience demonstrating ability to manage people effectively

    • Familiarity with event planning/management, or prior client service or account level sales experience.

    • Understands the pharmaceutical industry

    • Exceptional customer service orientation

    • Good oral and written communication skills as well as focused listener

    • Excellent relationship management skills among all levels

    • Demonstrates effective negotiation skills through standing firm on some points while giving on other points to achieve desired outcomes

    • Quick learner/self-starter who steadfastly pushes for results

    • Maintains current knowledge of appropriate regulations, e.G. OIG, PhRMA

    • Displays confidence and pro-activity even when dealing with ambiguity

    • Excellent project management and time management skills

    • Maintains professionalism, ethical core values and composure in all situations

    • Demonstrates conflict management skills with ability to read situations quickly and obtain cooperation

    • Exhibits strong problem solving, decision making and improvement skills

    • Strong computer and software reporting program skills

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