VP of Account Management

New Providence, NJ

Post Date: 09/13/2017 Job ID: 7695 Industry: Supervisory

VP, Account Management



The VP, Account Management is responsible for working with clients to ensure a successful business partnership. The VP is responsible for overseeing overall client activities and ensuring client satisfaction across services and technology. The VP has overall accountability for and authority over multiple accounts/teams to drive performance, profitability and ultimately growth.

  • Owns all assigned accounts with responsibility for ensuring appropriate resourcing, client satisfaction, and achievement of budgeted revenue and margins; owns P&L.



  • Understands client s needs; builds and cultivates positive client relationship at senior levels



  • Understands client's business strategy and formulates 3 to 5 year strategy of service offerings to drive client retention and expansion





Responsibilities:

  • Client Satisfaction



  • Establishes and cultivates an effective client relationships at senior levels within the organization



  • Communicates effectively



  • Applies business and product knowledge to identify new business opportunities and provide solutions to clients needs



  • Assesses risks



  • Takes command in crisis situation, instilling confidence in client, providing leadership to team, and driving resolution of issues



  • Manages client expectations in alignment with contract and standard delivery practices; able to skillfully negotiate and strike a balance between client and company



  • Demonstrates excellent conflict management and negotiation skills



  • Ensures business is delivered as promised, including KPIs and SLAs



  • Provides analysis metrics



  • Provides guidance to team regarding business delivery in line with client expectations, while anticipating and adjusting for problems & roadblocks and adjusting activities to meet changing priorities



  • Develops and delivers effective proposals and presentations to multiple audiences



  • Acts as escalation point for client concerns



  • Proactively driving demand and resource management; including forecasting and timely adjustments to resourcing



  • Identifies strategic opportunities for organic sales growth in existing accounts by networking, generating proposals and making sales presentations



  • Addresses performance issues on team quickly and directly, and isn t reluctant to take negative action in a direct manner when necessary





Requirements

  • College Degree required



  • Strong leadership skills with ability to drive superior results from team members



  • Demonstrates ability to understand and interpret key financial indicators and business metrics, and uses them to make better business decisions



  • Negotiates skillfully in tough situations in a manner that allows one to quickly gain trust, and offers compromises & tradeoffs



  • Salesforce.Com experience



  • Familiarity with event planning/management



  • 7+ years pharmaceutical or medical education industry experience



  • 7+ years of supervisory experience



  • 7+ years of related client service/account management



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