Chargeback Analyst

Pennington, NJ 08534

Posted: 04/10/2019 Industry: Industry Job Number: 8850


The position will support the sales and marketing teams and report directly to the Manager, Chargeback Operations.


  • Manage key channel partner account relationships

  • Monitor the business functional requirements of the company Revenue Management System

  • Partner with Senior Leadership to drive project and process initiatives to support and sustain growth

  • Process chargebacks daily in a timely and accurate manner

  • Support Finance counterparts and research and resolve deductions

  • Process resubmission of chargebacks within allotted timeframe

  • Report and identify trends and non-compliant transaction. Lead discussions with Sales Team counterparts to mitigate risk and identify new opportunities

  • Monitor, evaluate, and respond to Wholesaler chargeback disputes; Research and compile evidence to validate transactions.

  • Facilitate training sessions for cross functional team members on new technology

  • Interprets customer chargeback/tracing issues and makes sound recommendations.

  • Lead discrepancy resolution through timely interaction and cross functional partnership with internal and external personnel to resolve discrepancies relative to customer information and eligibility

  • Scrubs membership files from contracted customers for accuracy and completeness

  • Maintain membership based on contract requirements and accurate Class of Trade (COT) assignments

  • Ability to assign a customer Class of Trade (CIT) based in alignment with the company

  • Provides pricing discrepancy information to the Contracts & Pricing team

  • Partners with the Contracts & Pricing team on timely Wholesaler notifications

  • Understands industry standards, policies, processes and business standards

  • Runs and maintains sales/metrics reports and support forecasts and models

  • Communicates chargeback/tracings performance with customer and Field Sales Force

  • Participates in meetings/calls to review Wholesaler chargeback performance.

  • Advises and collaborates with Field Sales Force Management and customers on chargeback related processes

  • Ability to resolve complex issues both autonomously and in a team environment.

  • Support sales team reporting requests and maintain standard reporting on as needed basis

  • Identify and implement process improvements in reporting that will enhance the business

  • Participate in special projects as needed


  • Bachelor s degree or equivalent work experience with an emphasis on chargeback analysis and membership management.

  • Revitas, CARS Legacy, Model N experience required.

  • COGNOS Reporting and Report Building experience required.

  • Must be able to handle a large volume of transactions and maintain high degree of accuracy.

  • Pharmaceutical industry or related healthcare industry a plus.

  • Ability to work independently as well as within a team environment; ability to prioritize and work well within a dynamic environment.

  • Excellent Excel, Access/SQL, Word, and Powerpoint skills required.

  • Analytical with a keen attention to detail.

  • Strong communication skills.

  • Ability to grasp concepts and ideas quickly and thrive in a fast-paced environment.

  • Quantitative mindset.

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