Job Number: 8850
The position will support the sales and marketing teams and report directly to the Manager, Chargeback Operations.
Manage key channel partner account relationships
Monitor the business functional requirements of the company Revenue Management System
Partner with Senior Leadership to drive project and process initiatives to support and sustain growth
Process chargebacks daily in a timely and accurate manner
Support Finance counterparts and research and resolve deductions
Process resubmission of chargebacks within allotted timeframe
Report and identify trends and non-compliant transaction. Lead discussions with Sales Team counterparts to mitigate risk and identify new opportunities
Monitor, evaluate, and respond to Wholesaler chargeback disputes; Research and compile evidence to validate transactions.
Facilitate training sessions for cross functional team members on new technology
Interprets customer chargeback/tracing issues and makes sound recommendations.
Lead discrepancy resolution through timely interaction and cross functional partnership with internal and external personnel to resolve discrepancies relative to customer information and eligibility
Scrubs membership files from contracted customers for accuracy and completeness
Maintain membership based on contract requirements and accurate Class of Trade (COT) assignments
Ability to assign a customer Class of Trade (CIT) based in alignment with the company
Provides pricing discrepancy information to the Contracts & Pricing team
Partners with the Contracts & Pricing team on timely Wholesaler notifications
Understands industry standards, policies, processes and business standards
Runs and maintains sales/metrics reports and support forecasts and models
Communicates chargeback/tracings performance with customer and Field Sales Force
Participates in meetings/calls to review Wholesaler chargeback performance.
Advises and collaborates with Field Sales Force Management and customers on chargeback related processes
Ability to resolve complex issues both autonomously and in a team environment.
Support sales team reporting requests and maintain standard reporting on as needed basis
Identify and implement process improvements in reporting that will enhance the business
Participate in special projects as needed
Bachelor s degree or equivalent work experience with an emphasis on chargeback analysis and membership management.
Revitas, CARS Legacy, Model N experience required.
COGNOS Reporting and Report Building experience required.
Must be able to handle a large volume of transactions and maintain high degree of accuracy.
Pharmaceutical industry or related healthcare industry a plus.
Ability to work independently as well as within a team environment; ability to prioritize and work well within a dynamic environment.
Excellent Excel, Access/SQL, Word, and Powerpoint skills required.
Analytical with a keen attention to detail.
Strong communication skills.
Ability to grasp concepts and ideas quickly and thrive in a fast-paced environment.