Customer Service

Montvale, NJ 076451782

Posted: 04/08/2019 Industry: Clerical Job Number: 8845 Pay Rate: $18.00 - $20.00


  • Focus on calling on customers for loaner returns

  • Will have about outbound calls (30 or so/day), and taking inbound calls (approx. 30/day)

  • Notify credit manager if customer fails to respond and of any other related problems

  • Review and release sales and service orders/contracts on hold

  • Review customer holds/blocks as necessary

  • Work closely with customer service departments and sales representatives to resolve billing disputes, pricing issues, or other items that may be resulting in non-payment.

  • Update credit manager with call log reports and other reports as required.


  • High school diploma or its equivalent and 3-5 years of high volume call center experience

  • Strong analytical thought process abilities and attention to detail

  • Strong interpersonal and communication skills, and the ability to interact with customers, customer service representatives, sales representatives, and vendors

  • Basic skills in Microsoft Excel, and Word.

  • SAP experience required, experience working with MAS 90 preferred

  • Ability to work in a fast paced environment

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