Customer Service

Somerset, NJ 08873

Posted: 01/15/2020 Industry: Clerical Job Number: 9406

Job Description


Customer Service Representative I

Responsibilities:

  • Provide order, invoice and invoice credit status as requested by customers and co-workers for order acknowledgement



  • Check incoming orders for correct item, customer and territory numbers



  • Check pricing and contact the customer to re-submit corrected pricing and configuration



  • Process freight bills for payment and invoicing



  • Process vendor invoices for payment and invoicing



  • Distribute literature per as requested



  • Resolve complaints, problems and questions directly or through coordination and follow-up with other departments



  • Work closely with Sales Representative and their accounts



  • Assist co-workers with equipment configurations



  • Provide part number identification support



  • Expedite orders based on customer requirements and inventory levels



  • General filing and document distribution



  • Other duties as assigned by management



Requirements:

  • High school diploma or equivalent.



  • 3-5 years of incoming call-center experience in a sales order environment.



  • Accurate data entry skills (minimum of 35 WPM) in a Windows based SAP (e.G., Great Plains) system.



  • Strong attention to detail



  • Strong organizational skills



  • Must possess excellent customer service and people skills including active listening, verbal communication, empathy and affirmation, and demonstrated conflict resolution & problem-solving skills.



  • Demonstration of the ability to follow through with customer inquiries.



  • Ability to quickly learn products and procedures.

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