Customer Service

Somerset, NJ 08873

Posted: 01/15/2020 Industry: Clerical Job Number: 9406

Job Description

Customer Service Representative I


  • Provide order, invoice and invoice credit status as requested by customers and co-workers for order acknowledgement

  • Check incoming orders for correct item, customer and territory numbers

  • Check pricing and contact the customer to re-submit corrected pricing and configuration

  • Process freight bills for payment and invoicing

  • Process vendor invoices for payment and invoicing

  • Distribute literature per as requested

  • Resolve complaints, problems and questions directly or through coordination and follow-up with other departments

  • Work closely with Sales Representative and their accounts

  • Assist co-workers with equipment configurations

  • Provide part number identification support

  • Expedite orders based on customer requirements and inventory levels

  • General filing and document distribution

  • Other duties as assigned by management


  • High school diploma or equivalent.

  • 3-5 years of incoming call-center experience in a sales order environment.

  • Accurate data entry skills (minimum of 35 WPM) in a Windows based SAP (e.G., Great Plains) system.

  • Strong attention to detail

  • Strong organizational skills

  • Must possess excellent customer service and people skills including active listening, verbal communication, empathy and affirmation, and demonstrated conflict resolution & problem-solving skills.

  • Demonstration of the ability to follow through with customer inquiries.

  • Ability to quickly learn products and procedures.

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