Customer Service Rep

Orangeburg, NY 10962

Posted: 07/31/2019 Industry: Clerical Job Number: 9050 Pay Rate: $36,000 - $38,000/yr. (DH)


Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, cancelations, and other queries.


  • Take orders using a system and resolves order problems

  • Handle heavy incoming calls and customer service inquiries

  • Identify and assess customers needs to achieve and exceed satisfaction

  • Take the extra mile to engage customers

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Maintain regular attendance and punctuality relative to daily work schedule

  • Contributes to team effort by accomplishing related projects as needed.

  • Performs other duties as required.


  • Understand and follow work rules and procedures.

  • 3-5 years order taking experience using a system in a customer care center

  • Order processing experience and data entry.

  • Ability to handle heavy phones in a fast-paced environment; active listening and deal with conflict

  • Positive attitude, friendly disposition

  • Excellent communication and interpersonal skills

  • Ability to work as both part of a team and independently

  • Ability to multitask several processes and issues at once

  • Well organized and detail oriented

  • Intermediate computer skills

  • Possess a highly positive attitude

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