Customer Service Representative

Mahwah, NJ 07430

Post Date: 04/19/2018 Job ID: 8140 Industry: Clerical Pay Rate: $15.00 - $16.00


The main purpose of the role is to provide support and facilitation network on all queries related to automotive parts.


  • Receive and respond to incoming calls regarding parts, parts availability, order status, part application, part investigation, and technical queries

  • Receive and respond to incoming calls, faxes and emails regarding returns and merchandise for retailers

  • Coordinate dealer orders (inputting, monitoring, modifying, canceling, or escalating priority status) as necessary

  • Provide ETA and availability information for backordered parts and/or parts in transit upon request, escalating to appropriate levels as needed

  • Research technical queries, escalating to appropriate levels as needed.

  • Work with different departments to inspect parts for manufacturing flaws, packing errors, or general information as warranted by the specific request. Issue and monitor Product Inspection Reports as required.

  • Maintain reports as required on a daily, weekly, and monthly basis

  • Respond to Returns Orders queries working with the Reverse Logistics Coordinators

  • Log all customer queries using current call logging system

  • Take part in initiatives, coaching sessions, and training with Customer Service Supervisor

  • Other duties as assigned


  • High School Completion required / Associates or Bachelors preferred

  • Call Center / Customer Service experience required

  • Excellent communication and interpersonal skills

  • Good telephone manner

  • Proven experience in understanding customer needs

  • Knowledge of automotive industry a plus

  • Computer literate (knowledge of MS Word, Excel, Power Point)

  • SAP knowledge a plus

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