Customer Service Representative

Montvale, NJ 076451782

Posted: 11/02/2018 Industry: Clerical Job Number: 8593 Pay Rate: $15.00 - $18.00

RESPONSIBILITIES



  • Focus on calling on customers for loaner returns



  • Will have about outbound calls (30 or so/day), and taking inbound calls (approx. 30/day)



  • Notify credit manager if customer fails to respond and of any other related problems



  • Review and release sales and service orders/contracts on hold



  • Review customer holds/blocks as necessary



  • Work closely with customer service departments and sales representatives to resolve billing disputes, pricing issues, or other items that may be resulting in non-payment.



  • Update credit manager with call log reports and other reports as required.



QUALIFICATIONS

  • High school diploma or its equivalent and 3-5 years of high volume call center experience



  • Strong analytical thought process abilities and attention to detail



  • Strong interpersonal and communication skills, and the ability to interact with customers, customer service representatives, sales representatives, and vendors



  • Basic skills in Microsoft Excel, and Word.



  • SAP experience required, experience working with MAS 90 preferred



  • Ability to work in a fast paced environment




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