Logistics Customer Service Representative

Pasadena, TX 77507

Posted: 09/12/2018 Industry: Admin Job Number: 8483 Pay Rate: $40,000.00 - $45,000.00


The Logistics Customer Service position is responsible for gathering information relating to the return of recyclable containers, transmitting this information to our transportation partners and monitoring the timeliness of the return to our facility. In addition, the position is responsible for accepting orders from customers to replenish stock. This request is then coordinated with our production planning group and monitored until final delivery.


  • Support the Reconditioning Services (RS) Manager in the execution of RS initiatives

  • Act as primary Customer Service Representative for the Cardinal Customer Service

  • Maintain and execute SAP processes related to intercompany RS activities.

  • Work in collaboration with reverse logistics team and plant personnel

  • Support customer service groups with reverse logistics programs and related inventory levels

  • Oversee special RS programs in place with customers

  • Assist plant personnel as needed with any container return issues

  • Support Accounts Payable with any RS invoice issues

  • Facilitate removal of empty containers from the facilities of end users

  • Ensure shippers comply with regulatory guidelines for IBC / drum returns (DOT, EPA, UN, etc.)

  • Prompt determination of means for return

  • Creation of return documents and bills of lading

  • Obtaining MSDS documents when necessary from creation of return requests

  • Reviewing open return requests and determining status

  • Monitor and support all activity between third party cleaning facilities and customers

  • Contact end-users to communicate fees and methods of disposal for returned containers that do not meet our return stipulations

  • Other duties as assigned


  • 3 years of related business experience at a multi-site and fast-paced company preferred

  • Freight logistics knowledge required

  • Chemical knowledge helpful

  • SAP experience preferred / Microsoft Office (Word, Excel) required

  • Must have high initiative and be self-motivated

  • Strong multi-tasking and organizational skills

  • Excellent follow-up skills

  • Must have excellent problem solving skills

  • Strong verbal and written communication skills

  • Strong team member and individual contributor

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