Office Manager

Newark, NJ 07114

Posted: 02/13/2019 Industry: Supervisory Job Number: 8768 Pay Rate: $35.00 - $38.00

SUMMARY

Supervise approx. 5+ Customer Service Representative Employees. Work closely with Managers to assist with customer needs as necessary and address issues.

RESPONSIBILITIES

  • Maintain accurate customer account records, including reconciliation of all applicable accounts.



  • Maintain effective practices and procedures to assure timely collection of all data needed to accurately record revenues, match billing with contract rates and ensure proper billing is applied



  • Ensure that all manufacturer accounts including warranty/transit claims are current and accurate



  • Prepare and oversee daily and month end billings



  • Supervise, lead, direct, and motivate staff to achieve or exceed employee and customer performance goals and objectives



  • Promote and understand customer satisfaction. Ensure timely and accurate results for internal and external auditors



  • Responsible for approximately 10 customer accounts



  • Run reports as requested by Managers/Customers



  • Coordinate staff coverage



  • Responsible for intern students throughout the year, assign daily tasks and provide daily lunch



  • Maintain calendar for visitors, meetings and office space availability



  • Manage general office duties: maintain and order office supplies inventory as needed (i.E. Coffee, office supplies, etc.)



  • Other duties as required to maintain the office running smooth



QUALIFICATIONS

  • JD Edwards systems experience preferred



  • Microsoft Office, Word, Excel and Outlook



  • Automotive dealership or similar experience preferred



  • 10-15 years Management/Supervisor experience



  • Strong oral and written communication and relationship building skills



  • Ability to work independently and in team environment



  • Capability to handle multiple accounts, prioritize and work high pace environment



  • Bilingual English, Spanish, Portuguese


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