Senior Service Technician

Mahwah, NJ 07430

Posted: 10/28/2019 Industry: Technical Job Number: 9281

Job Description


SUMMARY:



Performs repair and calibration of all products to meet customer requirements in a timely manner.





REQUIREMENTS:



  • Troubleshoots products and circuit boards to the component level.



  • Generates appropriate service documentation and enters service orders using Salesforce/Service Max.



  • Provides customers with detailed repair estimates via telephone, e-mail or fax.



  • Provides repair support to field service personnel and customers via telephone.



  • Maintains inventory of parts for circuit board repairs to keep and maintain inventory levels.



  • Promotes parts/accessories sales to customers.



  • Develops and maintains accurate test procedures to ensure accurate and thorough repairs.



  • Identifies complex failures and recommend solutions; sends QA defective parts and failure analysis documentation for investigation and review; reports out of box failures on a work order.



  • Decides repair time and parts required for major product and board repairs.



  • Recommends to Supervisor pricing of parts, estimates, repairs performed as an accommodation to customer, special tool or equipment requirements.



QUALIFICATIONS:



  • Must possess at minimum a technical school degree (AAS) or equivalent in electronics.



  • Must have a minimum of five years troubleshooting experience to the component level.



  • Must have the ability to read and interpret schematics.



  • Must have the ability to use test equipment including an oscilloscope, digital voltmeter and calibration simulator.



  • Must possess good communication skills and a professional telephone manner.



  • Must have basic computer knowledge.

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