Service Technician

Elmsford, NY 10523

Posted: 10/04/2019 Industry: Engineering Job Number: 9223

Job Description

The Service Technician is responsible for managing all aspects of access control and CCTV products and systems installed at client sites. The Service Technician must be able to independently install, program, troubleshoot and perform maintenance on electronic devices, power supplies and all network components. S/He will need communicate effectively with the Field Supervisor and present a knowledgeable and engaging image to customers.

The Service Technician must be a self-starter who can make sound decisions that are in the best interest of the project, the customer, and the company. Further, the Service Technician must be able to learn the client s device monitoring/management methodologies. S/He must have excellent communication skills, both verbal and written, and be able to work closely with subcontractors and customers. This position requires a valid driver s license (company vehicle provided) and passing pre-employment drug and background checks.

Duties and Responsibilities

  • Install Access Control and CCTV systems according to engineered drawings.



  • Must possess programming skills associated with the company s product line.



  • Program, terminate and commission a wide range of Access Control products and platforms.



  • Must be willing to travel up to 60% of the time, sometimes on short notice.



  • Must be able to identify and resolve issues that would have a negative impact on job productivity.



  • Thoroughly complete all necessary paperwork relating to job tickets.



  • Maintain a safe, clean working environment at all times.



  • Must be willing to assist Level I technicians.



  • Maintain the condition and cleanliness of any company provided vehicle.



  • Maintain a safe driving record and report any incidents or near misses to management immediately.



  • Attend any product or safety training that is required.





Experiences & Knowledge

  • High School diploma or equivalent.



  • Mastery of all Install and service Technician responsibilities.



  • Minimum 3-5 years of field installation experience in the security environment.



  • Solid understanding of data communication protocols. (RS232, 422, 485, etc.)



  • Certifications in Software House, AMAG and / or other Access Control platforms preferred.



  • Certifications in Pelco, American Dynamics, Bosch and / or other CCTV products preferred.



  • Experienced in the installation of door hardware such as strikes and magnetic locks.



  • Experienced in reading and comprehending engineered drawings.



  • Experienced in the marking up, or "red lining" of drawings post install.

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