Job Number: 8897
Provide technical support to sales team and quality staff. Check chemical compatibilities. Generate product specification sheets. Running the Technical Service involves answering customer questions on the use of products i.E. UN/DOT, compatibility / valve configurations, etc. Must have the ability to work with internal and external customers.
Respond to customer technical questions regarding IBCs and drums
Technical questions may regard how to fill, empty, clean, store, and transport our containers.
They also include checking customers chemical compatibilities with our containers and making recommendations.
Staying up to date on government (DOT, NFPA) regulations
Assist the quality department in tests and analyses of faulty products
Perform tests to evaluate the different aspects of IBCs and drums
Some tests include measuring relaxation time of screw cap plugs from a range of one week to one month; evaluating antistatic efficiency of competitor s totes; and determining optimal dip-tube for IBC drainage
Create production reports to monitor performance and efficiency of different plants, cycle times, days run, etc.
Familiarity with company products is necessary to assist customer service and sales reps who engage with customers. This helps to ensure continuation of future business relations with them
Submit sample requests to customer service, and occasionally shipping samples to customers directly
Involved in customer, government, and other external audits
Qualification of new suppliers and collecting proper documentation
Some travel in the New Jersey area required, including customer site visits, company plant site visits, and conferences; conferences include attending meetings to remain up to date on new regulations
Support other departments as needed
Proficient in Microsoft Office
Working knowledge of SAP
Lotus Notes a plus
Associates Degree required / Bachelor Degree preferred
2-4 years in the chemical or packaging industry preferred
ISO 9000 experience very helpful
- Strong communication skills, both verbal and written