VP of Customer Service
Hauppauge, NY 11788
Our client is seeking a VP of Customer Service who will lead the team responsible for driving long lasting client partnerships by providing excellent customer experiences and insights. This person will represent the voice of the customer, overseeing account management, direct and support CRM teams mission to continuously optimizing the entire customer lifecycle and identifying upsell opportunities. By interacting directly with their customers, the VP of Customer Service will help create an on-going feedback loop to help inform and prioritize company products, needs and strategies. The VP of Customer Service must be obsessed with delighting. This role requires a high degree of inter-departmental collaboration, customer focus and excellent communication skills. The candidate should be a strategic thinker, problem solver and comfortable operating within a fast-paced environment. Attention to detail and situational leadership is paramount to success.